Last updated: August 26, 2026
Overview
We want you to love what you buy from Linden & London. If something is not right, we are here to help.
Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Items That Cannot Be Returned
Because we sell personal care and home fragrance products, some items cannot be accepted back once they have been opened. The following are non-returnable:
- Opened or used fragrances, lotions, hand soaps, room mists, laundry wash, fabric softener, and cleaning products, unless the item is defective or was damaged in transit
- Gift cards
- Items marked final sale or clearance
- Free gifts and promotional items
Unopened products in their original sealed packaging may be returned within the 30-day window.
How to Start a Return
Email customerservice@lindenandlondon.com or call 1 (833) 514-1130 with your order number and the item or items you would like to return. We will confirm whether the item is eligible and send you return instructions.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be processed.
Return Shipping
You are responsible for the cost of return shipping unless the return is the result of our error, such as an incorrect, damaged, or defective item. Original shipping charges are non-refundable.
We recommend using a trackable shipping service and, for higher-value returns, purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not able to issue a refund for a return we never receive.
Refunds
Once your return arrives and is inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved.
If approved, your refund will be issued to your original method of payment. Depending on your card issuer or payment provider, it typically takes a further 5 to 10 business days for the credit to appear on your statement.
Partial Refunds
In some situations only a partial refund is possible, for example an item that is returned opened, used, or not in its original condition for reasons not due to our error, or an item returned more than 30 days after delivery where we have agreed to make an exception.
Late or Missing Refunds
If you have not received a refund you are expecting, first check your bank account again, then contact your credit card company or payment provider, as processing times vary. If you have done this and still have not received your refund, contact us at customerservice@lindenandlondon.com.
Exchanges
We replace items only if they are defective, damaged, or if we sent you the wrong product. If you need an exchange, contact us at customerservice@lindenandlondon.com and we will arrange it.
If you would like a different product instead, please return the eligible item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, defective, or is not what you ordered, contact us within 7 days of delivery at customerservice@lindenandlondon.com or 1 (833) 514-1130. Please include your order number and photographs of the item and packaging where possible.
We will replace the affected item or issue a refund at no cost to you, including return shipping where a return is required.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We are usually able to cancel an order for a full refund if it has not yet been packed and handed to the carrier. Once an order has shipped it cannot be cancelled, but you may return it under this policy.
Subscriptions
Subscribe & Save orders renew automatically at the interval you selected until you cancel.
- You can skip, pause, change, or cancel your subscription at any time from the Subscriptions area of your account, or by contacting customer service.
- To avoid being charged for an upcoming shipment, cancel or skip before the renewal date shown in your account.
- If a renewal has already been charged but the order has not yet shipped, contact us and we will cancel it and refund you in full.
- If a renewal order has already shipped, the products are covered by the standard 30-day return terms set out above.
Cancelling a subscription stops future renewals. It does not automatically refund shipments you have already received.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift, or the order was shipped to the purchaser to give to you later, the refund will be issued to the purchaser.
Wholesale and Retailer Orders
Orders placed through our wholesale or authorized retailer program are governed by the terms of your wholesale agreement rather than this policy. Please contact your account representative or email customerservice@lindenandlondon.com with any questions.
Need Help?
For any question about returns or refunds, contact us:
Linden & London
P.O. Box 279
Ash Flat, AR 72513
United States
customerservice@lindenandlondon.com
1 (833) 514-1130