Last updated: August 26, 2026
Linden & London (“Linden & London,” “we,” “us,” or “our”) operates the website at lindenandlondon.com (the “Site”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.
Who We Are
Our website address is https://lindenandlondon.com. We are a consumer goods company selling fragrances, laundry and home care products directly to customers and through authorized retailers.
Linden & London
P.O. Box 279
Ash Flat, AR 72513
United States
Email: customerservice@lindenandlondon.com
Phone: 1 (833) 514-1130
What Personal Information We Collect
We collect information you give us directly and information collected automatically when you use the Site.
Information you provide to us:
- Name, billing address, and shipping address
- Email address and telephone number
- Payment information (processed by our payment providers; see below)
- Account login credentials, if you create an account
- Order history and subscription preferences
- Messages you send through our contact form or by email
- Business details you submit when applying to our retailer or wholesale program
- Product reviews or other content you choose to submit
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent on the Site, and referring website
- Products viewed, added to cart, and purchased
- Cookie and similar identifiers described under “Cookies and Tracking Technologies”
Payment information. We do not store full payment card numbers on our servers. Card payments are processed by Stripe and PayPal, who receive your payment details directly and handle them under their own privacy policies and PCI-DSS obligations.
When We Collect Information
We collect information when you place an order, create an account, start or manage a subscription, sign up for our mailing list, submit a contact or wholesale enquiry, leave a product review, or browse the Site.
How We Use Your Information
We use the personal information we collect to:
- Process, fulfill, and ship your orders and manage returns
- Create and administer your account and any active subscriptions
- Send transactional messages such as order confirmations, shipping notifications, subscription renewal notices, and receipts
- Respond to your questions, requests, and customer service enquiries
- Send marketing emails and newsletters, where you have opted in
- Improve our products, website, and customer experience
- Measure the performance of our marketing and advertising
- Detect, prevent, and investigate fraud and abuse
- Comply with our legal and tax obligations
How We Protect Your Information
The Site is served over HTTPS with a valid TLS certificate, and payment pages are encrypted in transit. We use a recognized payment gateway and do not retain card numbers. We limit access to personal information to personnel who need it to do their jobs, and we apply reasonable administrative and technical safeguards.
No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Cookies are small files placed on your device that let a site recognize your browser and remember information. We and our service providers use cookies and similar technologies to:
- Keep the items in your shopping cart
- Keep you signed in to your account
- Remember your preferences
- Understand how visitors use the Site so we can improve it
- Measure and target our advertising
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of the Site will not work correctly, including the shopping cart and checkout.
Analytics and Advertising Partners
We use the following third-party services, which may set cookies or collect usage information through the Site:
- Google Analytics and Google Tag Manager for website analytics and measurement
- Meta (Facebook) Pixel for advertising measurement and audience targeting on Facebook and Instagram
- Pinterest Tag for advertising measurement on Pinterest
- Microsoft (Bing) UET for advertising measurement on Microsoft properties
- Jetpack / WordPress.com Stats for aggregate site traffic statistics
- Mailchimp for email list management and email campaign analytics
- Stripe and PayPal for payment processing and fraud prevention
These providers process information under their own privacy policies. You can opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-on, and you can adjust interest-based advertising preferences through the Digital Advertising Alliance and Network Advertising Initiative opt-out pages, and in your Facebook, Pinterest, and Microsoft account ad settings.
Third-Party Behavioral Tracking
We do permit third-party behavioral tracking on the Site through the advertising and analytics partners listed above. This allows us to show you Linden & London advertising on other websites and platforms after you have visited us.
How We Respond to Do Not Track Signals
Because there is no common industry standard for how to interpret Do Not Track (“DNT”) browser signals, we do not currently alter our practices in response to a DNT signal. Where required by applicable law, we do honor the Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information.
Sharing and Disclosure of Information
We do not sell your personal information for money.
We share personal information with service providers who perform functions on our behalf, including payment processing, shipping and fulfillment, email delivery, website hosting, customer service, and analytics. These providers are permitted to use the information only to provide services to us.
We may disclose personal information when we believe in good faith that disclosure is necessary to comply with the law, respond to lawful requests from public authorities, enforce our site policies, or protect the rights, property, or safety of Linden & London, our customers, or others.
We may transfer personal information in connection with a merger, acquisition, financing, or sale of all or part of our business.
Because our advertising partners set cookies through the Site, some sharing of identifiers with those partners may be treated as “sharing” for targeted advertising, or as a “sale,” under certain state privacy laws. You can opt out as described under “Your California Privacy Rights” and “Other U.S. State Privacy Rights.”
Third-Party Links
We may include or offer third-party products, services, or links on the Site, including links to our authorized retailers and our social media profiles. These sites have their own separate and independent privacy policies. We have no responsibility or liability for the content or activities of those linked sites, but we welcome any feedback about them.
Data Retention
We keep order and transaction records for as long as necessary to fulfill the purposes described in this policy and to meet our tax, accounting, and legal obligations. Marketing contact information is retained until you unsubscribe or ask us to delete it.
Children’s Privacy (COPPA)
The Children’s Online Privacy Protection Act (“COPPA”) gives parents control over the collection of personal information from children under 13. We do not market to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Your California Privacy Rights
Under the California Online Privacy Protection Act (“CalOPPA”), you may visit our Site anonymously, we link to this Privacy Policy from our home page using a link containing the word “Privacy,” and we will post any changes to this policy on this page.
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), California residents have the right to:
- Know what personal information we collect, use, disclose, and share
- Request a copy of the personal information we hold about you
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information for cross-context behavioral advertising
- Limit the use of sensitive personal information
- Not be discriminated against for exercising these rights
To exercise any of these rights, email customerservice@lindenandlondon.com or call 1 (833) 514-1130. We will verify your request before acting on it, and we will respond within the timeframe required by law. You may use an authorized agent to submit a request on your behalf.
Other U.S. State Privacy Rights
Residents of states with comprehensive consumer privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana, among others, have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising. Contact us using the details above to exercise these rights. If we deny your request, you may appeal by replying to our response.
International Visitors
We operate in the United States, and your information is processed and stored in the United States. If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation to access, correct, delete, restrict, or object to our processing of your personal information, and to data portability. Where we rely on consent, you may withdraw it at any time. Contact us using the details above to make a request, or to raise a concern with us before contacting your local supervisory authority.
Fair Information Practices and Breach Notification
The Fair Information Practice Principles form the backbone of privacy law in the United States. In line with those principles, should a data breach occur, we will notify affected users by email without unreasonable delay and consistent with the deadlines set by applicable state and federal law.
We also agree to the individual redress principle, which holds that individuals should have enforceable rights against data collectors and processors who fail to adhere to the law, and access to courts or a government agency to investigate or prosecute non-compliance.
Email Communications (CAN-SPAM)
The CAN-SPAM Act sets the rules for commercial email and gives recipients the right to stop receiving it. We collect your email address in order to:
- Send information and respond to enquiries, requests, and questions
- Process orders and send order confirmations, shipping updates, and subscription notices
- Send information related to the products you have purchased
- Send marketing emails and newsletters to our mailing list, where you have opted in
To comply with CAN-SPAM, we agree to the following:
- Not use false or misleading subject lines or sender addresses
- Identify marketing messages as advertising in a reasonable way
- Include the physical address of our business in our marketing email
- Monitor any third-party email marketing services we use for compliance
- Honor opt-out and unsubscribe requests promptly
- Allow you to unsubscribe using the link at the bottom of every marketing email
If you would like to stop receiving marketing email from us, use the unsubscribe link at the bottom of any message, or email customerservice@lindenandlondon.com and we will promptly remove you from all marketing correspondence. We will still send transactional messages relating to orders you have placed and subscriptions you hold.
Updating Your Information
You can review and change your personal information at any time by logging in to your account, by emailing us, or by calling us.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contacting Us
If you have any questions about this Privacy Policy, you may contact us using the information below.
Linden & London
P.O. Box 279
Ash Flat, AR 72513
United States
customerservice@lindenandlondon.com
1 (833) 514-1130